STUDENT TICKET POLICIES
Due to the low attendance rates during last season, a decision was made to oversell the student section for the upcoming season by a reasonable amount. This policy is similar to that of Indiana, Michigan, UCLA, Kansas, Oklahoma State, and Arizona.
Students who purchase season tickets will have to electronically claim a ticket for each game online during the appropriate claim period. Detailed information on dates and times will be posted to our website and emailed to students who purchase season tickets. Since we are overselling the student section, we cannot guarantee a ticket to every game. However, based off the attendance numbers over the last few seasons, we do not foresee this being an issue for most games.
To assure that the student section is full and vibrant and the Cardinals have the best home court or field advantage possible, tickets that remain unclaimed after the claim period will be sold to non-student season ticket holders and the general public. This ensures that all tickets are being used!
Please review the FAQs below for more information.
Undergraduate football season tickets will go on sale April 14 at 10 a.m.
Undergraduate basketball season tickets will go on sale in September.
FOOTBALL SEATING: Approximately 1,500 undergrad student seats are located in Sections 109, 110, and 209. Additional student seating is located in sections 217-220. Tickets will be distributed on a game-by-game basis in a first-come, first-served manner.
BASKETBALL SEATING: Approximately 1,400 undergrad student seats are located in Sections 110, 111, and 112. Additional student seating is located in sections 314-317. Tickets will be distributed on a game-by-game basis in a first-come, first-served manner.
Season Tickets for Graduate Students
Graduate students who wish to obtain tickets will receive an email with instructions with a separate on-sale date than the undergraduate students. Graduate students will be assigned a physical seat location, can purchase up to two tickets, and do not need to show their student ID.
Graduate students who wish to sit in the lower level may opt to purchase an undergraduate ticket. Please note that by choosing this option, you will be required to follow all the policies and procedures of undergraduate tickets. This means you must present your student ID, you can only purchase one ticket, and you will have to claim the games you wish to attend in accordance to the FAQs below.
FOOTBALL SEATING: Graduate student football tickets will be located between sections 213-223.
BASKETBALL SEATING: Graduate student basketball seats will be located between sections 314-317.
Student Ticket FAQs (Undergraduate)
I am an undergraduate student; do I have to show my student ID?
Yes. Hard tickets are not distributed to students. Tickets are digital tickets that are distributed electronically onto your student ID card.
How many credit hours do I need to be enrolled in?
Undergraduate students must be enrolled in a minimum of seven (7) academic credit hours to be eligible to retain tickets. Exceptions to this rule are to be determined by the ULAA, SGAAD, and SGAC. The semesters considered toward eligibility are the ones coinciding with the seasons (e.g. fall 2013 semester and spring 2014 semester will be checked for the 2013-2014 men’s basketball season and fall 2013 will be checked for 2013 football).
How does the 2014-2015 Student Ticket Policy differ from the one in 2013-2014?
The main differences between the new policy and last year’s policy is that we will be overselling tickets to ensure a more full student section and students will need to claim their tickets online in advance of the game (full details can be found below). The student sections will remain first come, first served and tickets will be loaded to your student ID card.
Why are you overselling tickets?
It is the goal to strive to offer a ticket to any student that is interested in that sport. The past few seasons, we have sold out of student tickets at times, and with the move to the ACC and the exciting upcoming schedule, we expect demand to exceed supply. It is desired to to provide the best atmosphere possible for our students, fans, and teams. Additionally, with a 35-percent show rate, there is an attendance issue within the student section and overselling will help keep the student section full. Overselling is commonplace at other successful basketball programs throughout the NCAA, including Indiana, Michigan, UCLA, Kansas, Oklahoma State, and Arizona.
How did you come up with this new policy?
We benchmarked and researched many top collegiate basketball programs in order to find the best option. This claiming system is used most prominently at Michigan, UCLA, Kansas, Oklahoma State, and Arizona and has proven to work well. We feel strongly that this new policy gives student season ticket holders the best opportunity to get tickets to each individual game while still accommodating the largest number of interested students. Additionally, this policy will help us ensure that the student section is full and that the Cardinals will have an even better home field/court advantage.
Did you get any student or non-athletics input when coming up with this new policy?
Yes. Athletics met with the SGA, Dean of Students Office, and the Student Involvement office to ensure that this policy was in the best interest of students. Additionally, SGA and Athletics hosted two town hall meetings to discuss changes with students.
Am I going to get shut out of all the bigger games due to this overselling?
Last year's show rate for men's basketball student season ticket holders was 35 percent for the season, with only three games exceeding 50 percent. Based on this data, as well as what was learned from other schools who oversell, there is a strong belief that there will be minimal games where this situation will occur. For high priority games (e.g. UK), tickets will be claimed on a first come, first served basis so it is strongly recommended that you claim your ticket as soon as it is available. To have the best opportunity at obtaining tickets, you can join the Student Cardinal Athletic Fund by calling Jason Prado at (502) 852-8460 or online here.
I am in the Student Cardinal Athletic Fund (SCAF), how does this affect me?
SCAF members MUST claim their ticket online (more information below), but you will still get priority seating and all of the benefits listed on the website. SCAF members will be able to claim their tickets one hour prior to non-SCAF student season ticket holder to ensure that you get a ticket for all of the games you wish to attend.
Will student ticket prices increase?
No. Student ticket prices will remain the same as the last four years. Football student tickets will be $72 (compared to the 2014 general public price of $300 per seat and up to an additional $100 per seat donation). Basketball student tickets will remain $138 (compared to the 2013-2014 general public price of $781 and up to an additional $1,000 per seat donation).
How does this new policy work?
Student season ticket holders will need to electronically "claim" the games they are interested in attending. For football, there will be four claim periods with specific games available that students can claim (each claim period lasts two days). Basketball claim periods will be listed after the 2014-2015 season schedule is announced. Please note the dates and times listed below in each claim period. Student season ticket holders will have the opportunity to self-select the games they wish to attend via their online 'My Student Cardinal Account.'
How can I log into ‘My Student Cardinal Account?’
The log in page can be found here. You will need to log in with your @louisville.edu email address OR your account number. Student account numbers are the number 14 followed by your 7-digit student ID number (for example: 141234567). If you need to obtain a new password or you are locked out of your account, please select ‘Forgot password’ or contact the Ticket Office at (502) 852-5151 or firstname.lastname@example.org. All enrolled student will have an existing account.
* Please note the password to your account is NOT linked to your ULink Account.
Can I get a full refund?
There are no refunds or exchanges after purchasing your tickets. Please make sure you are familiar with the policy and how the tickets will work PRIOR to purchasing tickets. The only exception is refunds will be given to students not enrolled in classes at the start of the season.
How do I claim a game?
Tickets are claimed on a first come first serve basis and once all seats are claimed, there are no additional tickets. Directions on how to claim your tickets will be sent via email and listed below once the season begins.
Can I claim more than one game?
Yes. You can claim a ticket for any game listed in the claim period. You do not have to claim the entire group. Only claim the games you know you can attend.
What happens if there are unclaimed tickets?
Unclaimed tickets will be made available for single game purchase for students and the general public or be donated to various groups and charities. The goal is to have a loud and full student section, so by doing this, we ensure that unclaimed tickets are being used by someone.
What happens if I miss a game I claimed?
If you miss 50 percent of claimed games in a claim group, you will not be eligible for the next claim period selection, but eligible for the claim period after that. For example, if there are two games and you claim a ticket to both games but miss one, you will be ineligible. If this happens during the final claim period, you will not be eligible for postseason opportunities. If you miss 50 percent of games in two claim periods during the season, you are not eligible to claim anymore tickets for the remainder of the season.
Why is there a penalty for claiming tickets and not using them?
This is to ensure claimed tickets are actually being used. Without a penalty, students could claim every game and not show up for any of them. Our goal is to have a full and loud student section and every claimed ticket that goes unused prevents us from distributing the ticket to another person who will use it.
Do I have to claim all the games in a claim period?
Absolutely not. If you know ahead of time that you have class, a test, or another obligation that will prevent you from attending, DO NOT CLAIM THAT GAME. You will not be penalized for not claiming a game.
If I do not claim a ticket during the claim period, can I still get a ticket to the game?
If there are tickets available to the general public, you will be able to purchase a ticket for the game. If the game is sold out, unfortunately you will not be able to purchase a ticket. This is why it is important to claim your tickets ASAP.
If I can’t make it to a game I claimed, can I transfer my tickets?
No. Since tickets are being oversold, all students are encouraged to purchase season tickets.
How are seats assigned?
Similar to the past, it is still first-come, first-served seating for basketball and football games for all season ticket holders who claim tickets. Students will line up at the gate and the best seat will go to the first person in line.
I got a new Cardinal Card. What do I need to do now?
Your tickets will automatically be placed on your new card.
Student Ticket FAQs (Graduate)
I am a graduate student, but I want to sit in the lower level.
Graduate students are eligible to purchase undergraduate student tickets, however, they will forfeit the privileges afforded to graduate students and will be held to the same rules and regulations as undergraduate students. This includes showing your student ID at all games, purchasing 1 ticket, and claiming games you wish to attend.
Will my tickets be mailed, picked up, or ‘print at home?’
There will be no pick up for graduate student tickets and no tickets will be mailed. Graduate students will have to print their tickets off their ‘My Cardinal Account.’ If a student is unable to print their tickets, they may come to the Ticket Office located at Papa John’s Cardinal Stadium and get their tickets printed. You will be required to show your student ID to get the tickets printed.
How many credit hours do I need to be enrolled in?
Graduate students must be enrolled in at least one (1) credit hour. Exceptions to this rule are to be determined by the ULAA, SGAAD, and SGAC. The semesters considered toward eligibility are the ones coinciding with the seasons (e.g. fall 2013 semester and spring 2014 semester will be checked for the 2013-2014 men’s basketball season and fall 2013 will be checked for 2013 football).
Football Claim Periods
SEPTEMBER CLAIM PERIOD
Start Date - August 25, 10 a.m. (SCAF at 9 a.m.)
End Date - August 26
Games Included - Miami (9/1), Murray St. (9/6), and Wake Forest (9/27)
OCTOBER CLAIM PERIOD
Start Date - September 29, Noon (SCAF at 11 a.m.)
End Date - September 30
Games Included - NC State (10/18) and FSU (10/30)
NOVEMBER CLAIM PERIOD
Start Date - November 17, 10 a.m. (SCAF at 9 a.m.)
End Date - November 18
Game(s) Included - UK (11/29)
* Since there is only one game in this claim period, if you claim and do not attend you will not be eligible for post season opportunities.
Individual Men’s Basketball and Football Game Tickets
Students are able to purchase up to four individual football game tickets per home game per account for $15 apiece is the game is not sold out. Students are able to purchase up to two individual men’s basketball game tickets per home game per account for $15 apiece if the game is not sold out. Tickets can be purchased with a valid U of L student ID at the Papa John’s Cardinal Stadium Ticket Office (Gate 2; side closest to Floyd Street). Usage of the tickets at a game does not require a student ID. These tickets cannot be purchased online or through the phone.
Other Sporting Events
Students get free admission to women’s basketball, volleyball and men’s and women’s soccer during the regular season. Students must present their student ID to take advantage of this offer at the game. All other events, except football and men’s basketball, are free for the general public and students.
In the event of a post-season contest, offers will be communicated to students through the Athletic Ticket Office and/or SGA. Student season ticket holders will be given priority for post-season tickets.
Wheelchair/Handicapped Accessible Seating
Students who are in need of wheelchair or handicapped seating need to contact the Ticket Office at (502) 852-5151 or email@example.com.
U of L Student ID
To purchase a student ID, students can go to the Cardinal Card office, located in the basement of the Houchens Building on the Belknap Campus.